Refund Policy

Can I return my order?

All of our orders are personalised and made to order - due to this, we are unable to accept returns or refunds.

My order has arrived damaged? 

It is highly unlikely that an order will arrive damaged, however if this does happen please email us at morgansandcooffical@gmail.com. We will then discuss the possibility of a replacement. If an order has been damaged due to a customer neglecting the product and not following our care guide we will not refund/replace an order. 

My order has not arrived? 

Items that have not arrived within 30 days from dispatch will be eligible for a refund. If you are outside of the UK, this will be 60 days.  Due to COVID-19, postal services within the UK & internationally have been severely delayed. We will need the tracking information for your item to deal with your request. 

Can I exchange my order? 

Unfortunately we are unable to exchange personalised orders.

Can I cancel my order? 

If the item has already been made we are unable to cancel your order. If your item has not been made then we can do this for you. Please make sure you email us ASAP if you want to cancel your order to ensure it is not in the stage of being made.